Return Policy

Under this policy, options of exchange, replacement, and/or refund is provided by us to the Buyer of an item. Furthermore, items not eligible for returns have been listed below.

Items not Eligible for Return

a. Products in the Fresh Meat, Frozen Foods, Bakery, and Snack Shop category.
b. Packaged products that have in any way been tampered with.
c. Items that have remained in the buyer’s possession for more than 2 hours after the product delivery without an official complaint being made.
d. Products damaged due to manhandling or poor storage.

Return Instructions

Step 1: Send a complaint to As evidence, include pictures of the product that was delivered to you.

Step 2: Once your claim has been validated, we will provide information on the most suitable means of retrieving the item from you.

Step 3: Track the status of your returned item with the return waybill number you will send to us.

Step 4: Upon our confirmation of the receipt of the product, we will resolve the matter as soon as we can.

If an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any of such order whether or not the order has been confirmed and you have been debited. If we are unable to provide the item, we will inform you of this as soon as possible.

Possible Reasons for Return

Wrong item: This applies when a product, which is different from what was displayed on the website, is delivered to you. The return will be authorized after validation, and once the item is returned, item cost and shipping fee will be refunded.
Incomplete item: This applies when a product delivered is incomplete compared to what was displayed on the website. A return will be authorized after validation only if the item cannot be completed. Once the item is returned, the item cost and shipping fee will be refunded.
Defective items: After validation, a return will be authorised if the delivered product has a defect from our end.
Damaged (in transit): When a product has visible damage, a return will be authorised after validation. The complaint must be laid within 2 hours of receiving such an item.