Questions & Answers
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Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Do you sell live farm animals?
Yes, we have Live chickens, cows, and goats for sale. You can place an order for any of your choice.
Must I create an account before I can use your site?
This depends on what you intend to do on the platform. You can browse our online store without creating an account, however, an account will be required if you intend to buy any item.
Do you have a mobile app?
Not yet. But our website can be accessed conveniently on your mobile phone.
Is your meat healthy for human consumption?
Whether live, freshly slaughtered or packaged, all our meat and edible products are extremely safe for human consumption. However, do not consume more portions than your body requires. Seek medical advice on the required amount and type of meat suitable for you.
I need to speak with customer service, how do I reach them?
Visit our contact us page.
When are your official working hours?
Our farm operates 24 hours daily. However, customers are only attended to on Mondays- Saturdays between 9 am to 4 pm. You can also stop by at the Fresh Farm Shop between 8 am to 7 pm daily except on Sundays.
Do you accept payment on delivery
No, we don’t. All orders and delivery fee must be paid here on our website before it can be delivered to you. Also, we do not accept payment in cash if you are a wholesaler buying straight from the farm. Make payments to our official bank account.
Are my card and personal information safe on your website?
As long as you do not disclose your information to a third-party, all information inputted on our website is safe.
How can I make payment?
Once you have added your product to cart and indicated the quantity, the system will generate your total bill and prompt you to proceed to make payment. Input your bank card details and follow the step till the transaction is confirmed as successful.
ORDERS AND RETURNS
How does the home delivery work?
Home delivery costs #500 within Ibadan alone. The delivery takes place between 1-2 hours after an order is made.
How do I return a product?
You can get information about our return and refund policy here