Welcome to Living Yield Farms​

This document contains provisions that applies to the use of this website. We strongly advise that you agree to these Terms and Conditions before registering, purchasing, or transacting on this platform.

1. Terms of Use

Throughout this document, the words 'You' or 'User' shall mean any human being who has agreed to become a user of this Platform by providing personal data while creating an account or generally using the platform with an internet-enabled device. Our website allows the User to surf the online store or buy items without initially registering on the Platform. The term 'We', 'Us', 'Our' shall mean the Living Yield Farms website. By using the site, you indicate that you have carefully read through, understand, and accept to abide by our terms and conditions. However, feel free to refrain from using our platform if you do not agree with us. Furthermore, we are liable to review, update, or make changes to this document, do well to read it periodically to stay abreast of any of such changes.

2. Payment & Pricing

Users of this platform must be at least 18 years old at the point of creating an account, and if younger, must access the website under the supervision of a parent or legal guardian. This section of the Terms and Conditions governs the purchase of goods on the website; no extrinsic evidence, whether oral or written, will be incorporated.

Usage
Registration on our website is free and no fee is charged for browsing on this platform.


New Products
At our discretion, we may need to introduce new products or increase/reduce the prices of products sold on this online store. In such an event, without seeking permission from users, we reserve the right to make such changes as the case may be.


Currency
All fees shall be quoted in Naira (
) except otherwise stated and you are solely responsible for compliance of all laws and policies applicable to the use of the Nigerian currency. However, changes to fees and related policies shall only be effective if it has been implemented by our company.

Pricing Information
We are determined to provide the most accurate pricing information on the website to our users; however, in cases where errors occur, for example, when the price of an item is not correctly displayed on the website, we reserve the right to refuse or cancel any order.


Payment Methods
We offer you multiple payment methods (internet banking, gift card, e-wallet, and more). Whatever your online mode of payment is, be assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. Credit & Debit Card payments are also accepted on this website with the use of Verve, MasterCard, and VisaCard. There are NO hidden charges when you make a purchase. Also, the prices listed for all the products are regulated and final. You are expected to pay the price exactly stated on the products page; not more, not less.


Delivery
Please check your order summary to understand the delivery charges for individual products. Delivery times and cost are influenced by product availability, time of placing the order, and  your delivery destination.

3. Return & Refund Policy

Refund Policy

If you terminate your registration for reasons other than a breach in agreement on our part, we will not refund any money to you. If we terminate your registration on our platform for reasons other than a breach in agreement on your part, we will refund to you within 14 days of the balance of any money which you have paid to us (and we have received) which relate to services to be provided (but not yet provided) after the date of termination.

Return Policy

Under this policy, options of exchange, replacement, and/or refund is provided by us to the Buyer of an item. Furthermore, items not eligible for returns has been listed below. 

Items not Eligible for Return

Products in the Fresh Meat, Frozen Foods, Bakery, and Snack Shop category.
Packaged products that have in any way been tampered with.
Items that have remained in the buyer’s possession for more than 2 hours after the product delivery without an official complaint being made.  
Products damaged due to manhandling or poor storage.

Return Instructions


Step 1: Send a complaint to support@lyffarms.ng. As evidence, include pictures of the product that was delivered to you.

Step 2: Once your claim has been validated, we will provide information on the most suitable means of retrieving the item from you.

Step 3: Track the status of your returned item with the return waybill number you will send to us.

Step 4: Upon our confirmation of the receipt of the product, we will resolve the matter as soon as we can.

In the event that an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any of such order whether or not the order has been confirmed and you have been debited. In the event that we are unable to provide the item, we will inform you of this as soon as possible.

Possible Reasons for Return

Wrong item: This applies when a product which is different from what was displayed on the website is delivered to you. The return will be authorized after validation, and once the item is returned, item cost and shipping fee will be refunded.
Incomplete item: This applies when a product delivered is incomplete compared to what was displayed on the website. A return will be authorized after validation only if the item cannot be completed. Once the item is returned, the item cost and shipping fee will be refunded.
Defective items: After validation, a return will be authorised if the delivered product has a defect from our end. 
Damaged (in transit): When a product has visible damage, a return will be authorised after validation. The complaint must be laid within 2 hours of receiving such an item.

Events Outside Our Control

We will not be liable or responsible for any matter arising from or in connection with events outside our control, including and not limited to: strikes, lock-outs, or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters, the impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, the impossibility of the use of public or private telecommunications networks. Our obligations shall be suspended for the period that the Force Majeure Event continues, and we will extend the time to perform these obligations after that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms can be performed despite such event(s).

4. Cancellation of Order

Under a situation where we are not able to meet the requirement of the order placed for any other reason, we reserve the right to cancel such order without any explanation for doing so. However, we will ensure that we communicate the cancellation of an order to the concerned person in good time and any applicable refund will be made as well.

5. Termination of Contract

Kindly contact us if you need to terminate your registration at any time and for any reason. We reserve the right to check the validity of such request of registration termination. Be aware that with immediate effect, we may terminate your registration at any time if you violate any of our policies or for other reasons.Our company reserves the absolute right to modify, discontinue, temporarily or permanently, any/all portions of our operations with or without prior communications. You hereby consent that we will under no circumstance be liable to you or any third party for any modification or discontinuance of availability of products on the website. 

6. Miscellaneous

You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that demands any form of written communication. We reserve the right to initiate civil and/or criminal proceedings against a user who files an invalid and/or false claims or provides false, incomplete, or misleading information. Any person who, knowingly and with the intent to injure, defraud, or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law. Furthermore, we reserve the right to transfer, assign or sub-contract the benefit of the whole or part of any rights or obligations under these Terms and Conditions of Sale to any third party.